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Reservation Informations & Policy
 

• The reservation will be under your name and under our membership.
• Check-In Time: 3:00 PM   Check-Out Time: 12:00 PM 
• Sandos are all-inclusive resorts. The rental fee is separate from the all-inclusive fee and both are mandatory.
• Early check-in and or late check-out are subject to availability on the day of check-out
• It is mandatory for all guests to provide a valid identity document upon check-in. 
• The primary reservation holder must be least 18 years of age to check-in. 
• Upon check-in, all guests must register through the RE desk (daytime) or front desk for late arrival and settle the remainder payment of the all-inclusive fees, major credit cards or cash are accepted.
• Please note that any change in the guest’s reservation may change the rate and/or require payment of upgrade fees. 
• All bed layouts, level, buildings, adjoining or views are subject to availability. We can request but nothing is guaranteed. They will do their best to accommodate.
• Reservation is confirmed when the hotel send the reservation document.  Your dates and room category are locked in and no refund for the room shall be granted but alteration may be possible depending on the resort’s availability.
• Attending a presentation is not mandatory but we highly encourage guests to take part to learn more about the benefits of ownership and to explore the best packages and deals.  
• No Smoking or other use of tobacco products are allowed inside the accommodation, there are designated areas in the complex where you may smoke during your stay. 
• Plan your reservation, category option if you book 90-120 days ahead
• We can book for several rooms at the same time, book ahead for large group
• We suggest to book flights only once your receive the official confirmation from the hotel

 
 
Rental and Deposit Payment Policy
 

• A full payment for the room is (rental fees) is required before processing your reservation and it is done thru Royal Elite Rental’s mode of payment. 
• Once your room is confirmed, a 15% deposit towards the all-inclusive fees will be required to secure your reservation with the resort and this will also protect you in case of flight delays. The deposit can be paid by credit card thru a secured online platform directly to Sandos.
• The remaining 85% portion shall be charged to the credit card on your arrival at Sandos Resort. 
• During check-in, guests may be asked for a credit card to make a hold for the amount of $250.00 will be done to accommodate any possible incidents or extra room charges (spa). During check-out, the amount held will be returned to the guest's account.

 

• All guests who check in at the Sandos Finisterra will be asked to pay the eco tax of $33.70 MXN per room per night. This fee can be paid either in cash or by credit card.
• All guests who check in at any of the Sandos Riviera Maya will be asked to pay the eco tax of $26.89 Mexican pesos per room per night. This fee can be paid either in cash or by credit card.

 
 
Cancellation or modification Policy
 

• Once the reservation is confirmed, no refunds shall be granted however an alteration to a later date may be possible depending on the resort’s availability, there is no limit in time and you can modify your reservation as often as you need.
• Up to 7 business day prior arrival, we can modify your reservation or cancel with a credit for a future use.

 

• In cases of No-Show, security deposits and room payments are non-refundable.
• We highly recommend our guests to purchase medical and trip cancellation insurances